RightITnow ECM collects exception-based and informational events from across the IT infrastructure and their related EMS’s (Element Management Systems). Supported event collection protocols include industry standard SNMP and Syslog message formats. It also supports generic web services driven event collection through custom XML/HTTP interfacing.

Out-of-the-box integrations with established market leaders like Solarwinds Orion , Zenoss , Nagios , Amazon AWS Cloudwatch and VMware also greatly reduce the time to value for IT operations organizations.

After raw events are imported into the RightITnow ECM database, they are normalized and de-duplicated. Events and related entity information are also enriched with topology, business group, service, maintenance status and other contextual information, that are critical to decision making and prioritization in the following stages.